FAQ

Shipping destinations:

- Currently we only ship in the Netherlands 

Shipping times:

- Local orders take 1-5 working days to be delivered to you 

Shipping costs:

- For every order we charge €3,95  for shipping

 

Payments

 - You can select your preferred payment method at checkout.

- We accept IDEAL 

 

Return & Exchange

 Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:

- If a product was damaged upon delivery - we offer 100% refund.

- Timing: we have a 14-days Return & Exchange Policy, since the day the item was received.

- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

- For returns, Check our Exchange & Return page HERE!

- Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

- Please note that customers are responsible for shipping costs of returned items.

- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's  original payment method shortly after.

 

Track & Trace

 - You can track your order on our Track your order page.

- Click HERE for our Track your order page.